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  March 10, 2010  
 
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Support Details Minimize

The support team can be reached via the following methods.

Telephone +44 (0)2890 463888
(ROI) 04890 463888
Fax +44 (0)2890 463895
(ROI) 04890 463895
Email support@cefasoft.com

Support Hours

Our normal support hours are Monday to Friday, 9.00am to 5.30pm, GMT. Outside of these hours we offer emergency support. The hours for emergency support are:-

Emergency Support

 

Mon-Fri 5.30pm to 8.00pm
Saturday 9.00am to 6.00pm
Sunday 11.00am to 5.00pm
Public and Bank Holidays 11.00am to 5.oopm

There is no support on Christmas Day, Boxing Day, New Years Day or Easter Sunday

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How to Change VAT Minimize

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As you all know, the VAT must be changed on your systems prior to the start of trading in January. In order to change the VAT rate, please follow these instructions.
 
1.       Change the VAT as soon as possible after the close of business on the 31st December
2.       In the Head Office program, select Files, Miscellaneous Tables. 
3.       Now Select “System VAT Codes” from the drop down list
4.       Select VAT code 1 and click the edit button
5.       Change TimeStamp to 01/01/2010
6.       Change VAT_Rate to .175
7.       Click Save
 
That should be you all set.
 
If you want to change your prices globally you can select the option for Bulk Price changes and enter a factor to increase the prices by. The correct factor to enter is 1.021739 Please note that this will not round prices. Any “rounded” changes to a price point will actually put the price of the item back to the price it is now. For example, an item at £99.99 currently will move to a new price of £102.16, which you will still round to £99.99, so there is no point. Most people are going to gradually put their prices up after the January sales.

 

The VAT must be changed before you start trading on the 2nd of January.

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Software Support Minimize

So what do you do if your system is down? Call the CefaSoft Support Line of course! Our support team is here to help you get the most out of your wHi-PoS system.

Using a combination of the telephone, modems and the internet we can take control of your system and show you how to make more of your system, upgrade you to the latest version or repair data errors.

 

" Every time that I have a problem with the system it is dealt with it as promptly as possible. However, the big plus point is the fact that all of the staff are very approachable. This makes me feel very much at ease when I am reporting a problem or making an enquiry. The system itself is very user- friendly and once you have it installed  you realise just how much it can actually do".

Benny Diver, Manager, Grier Electrics

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